Contact Us
Got a question about how we rank the fastest withdrawal online casinos, spotted an outdated bonus term, or want to flag something that doesn't look right on a review? This page explains what we can help with and what to expect when you get in touch.
What we can help with
We built buckmedley.com to help US players compare real money casinos on the things that actually matter — how quickly a site pays out, what a bonus really costs to clear, and whether an operator is licensed and secure enough to trust with a deposit. If you've read one of our pages and something needs clarifying, we want to hear about it. Common reasons readers write in include:
- Reporting a payout time, bonus term or licensing detail that seems to have changed
- Asking why a particular casino appears where it does in our rankings
- Questions about how withdrawal speeds, wagering requirements or verification (KYC) checks generally work
- Requests to correct a factual error on a review or comparison page
- General feedback on the site or suggestions for what to cover next
What we can't help with
Real Money Casinos is an independent research and comparison site — we don't operate any casino, hold any player funds, or process deposits and withdrawals ourselves. That means we're not able to help with:
- Account logins, password resets or verification issues on a casino site
- Chasing a specific withdrawal, deposit or bonus credit on your behalf
- Disputes over a casino's decision, terms or customer service
For any of the above, the casino's own support team — usually reachable by live chat or email from within your player account — is the right place to start. Each licensed operator is required to offer a support channel, and most publish response-time expectations on their help pages.
Before you write in about payout speed
Because this site focuses on which casinos pay out fastest, a lot of the questions we get are about withdrawal times. A few things worth checking first, since they usually explain the delay:
- Identity verification (KYC) is often required before a first withdrawal — this is standard practice, not a red flag, and can add a day or two the first time
- Withdrawal method matters: e-wallets and crypto typically clear faster than a bank transfer or debit card refund
- Bonus wagering requirements must usually be cleared in full before bonus-linked winnings can be withdrawn
- Weekend and holiday requests can sit in a processing queue until the next business day
If you've checked all of that and still think a casino is misrepresenting its payout speed, that's exactly the kind of report we want — it helps keep our comparisons accurate.
A note on responsible gambling
If you're reaching out because gambling has stopped being enjoyable or is affecting your finances or wellbeing, please don't wait to ask us first. Our Responsible Gambling page has information on setting deposit and time limits, self-exclusion programmes, and where to find support services in the US.
Other pages that might answer your question first
Before contacting us, it's worth checking whether the answer is already covered elsewhere on the site. Our About Us page explains how we research and rate casinos, and our Terms and Conditions page covers how the site itself operates, including our affiliate relationships. Reviewers based outside the US, or researching options across the pond, may also find our separate coverage of Non Gamstop Casinos UK 2026 useful — note that this is a different regulatory market from the US casinos reviewed on this page.
What happens after you get in touch
We read every message that comes in. Corrections and factual reports get priority, since keeping our licensing, bonus and payout information accurate is the point of the site. General feedback and questions are answered as we're able to, though we can't guarantee a response time for every enquiry — we're a small independent team, not a casino support desk.